Bilingual Pretrial Diversion Case Manager

ummary

The Case Manager is responsible for interviewing and assessing clients for appropriate treatment plans. This position also reviews and monitors cases to ensure timely program completion and prepares reports to the Court.
Essential Duties and Responsibilities

• Monitor cases and provide guidance to clients as necessary to ensure compliance with court requirements.
• Accurately document client’s progress into database by thorough and timely case management.
• Timely preparation of court reports.
• Refer client to appropriate services agencies and report on progress.
• Conduct verification follow-ups.
• Work collaboratively with colleagues to review and analyze case status for case follow-up and court report preparation.
• Initiate, establish and maintain on-going relationships with other social service and community organizations through site visits and regular follow-up.
• Accurately input information into database.
• Assist to modify initial client treatment plans as needed.
• Interview and assess clients for appropriate treatment plans.
• Punctuality and regular and reliable attendance
• Perform other duties as directed, developed or assigned.

Supervisory Responsibility
None
Qualification Requirements

Education and/or Experience: Minimum High School Diploma. Three years previous paid work experience in Criminal Justice or related field or a 4 year degree in Criminal Justice or related field.

Language Skills: Read, write, and verbally communicate effectively and professionally with other employees, clients, and outside agencies. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. *Spanish preferred

Technical Skills: Strong computers skills required. Proficient in Microsoft Office suite products and Google applications.

Reasoning Ability: Ability to think independently, to exercise independent discretion, and to solve practical problems and deal with a variety of factual situations where no specific guidelines exist. Ability to interpret a variety of instructions furnished in written, oral, report or schedule form and to exercise good judgment in applying that information.

Other Skills & Abilities: Able to work with little or no supervision under pressure. Excellent organizational skills and attention to detail. Ability to get along with and work cooperatively with others.

Background Checks and/or Licensing Requirements: Criminal Background check by the SF Sheriff’s Department for jail clearance and reference checks.

Equipment/Machinery: Operate equipment such as, but not limited to, personal computer, calculator, fax machine, copier, phone, security system, and door locks.
Physical Demands

• Stand and walk or sit alternatively depending on specific needs of day. Estimate 20% of time is spent on feet and 80% sitting at desk.
• Have occasional need to perform the following physical activities: bending/stooping/squatting, climbing stairs, pushing, pulling, twisting, lifting and reaching above shoulders.
• Constant need to perform the following physical activities: writing/typing, grasping/turning, finger dexterity.
• Lifting/carrying up to 5 lbs. frequently and 25 lbs. occasionally.
• Vision requirements: constant need to complete forms, read reports, view computer screen. Frequent need to see small detail. Frequent need to see things clearly beyond arm’s reach.
• Hearing requirements: constant need to communicate over telephone and in person.

Work Environment
The noise level in the work environment is usually moderate.