The primary responsibility of the ACM (Assertive Case Management) Case Manager is to provide a pretrial detention alternative for previously incarcerated individuals by maintaining a supportive, pro-social environment for all ACM clients to support their success in maintaining court compliance by providing and connecting clients to community support services. The ACM Case Manager is responsible for accurate and timely completion of client releases, client risk and needs assessments, referrals to community-based organizations for services, and verification of program engagement.
In order to meet this goal, the ACM Case Manager is expected to adhere to industry best practices, meet and/or exceed agency work product standards, and exercise independent discretion and good judgement in all matters related to client confidentiality and agency related business.
Availability on weekends and evenings is required.
Essential Duties and Responsibilities
Education and/or Experience: Must hold a four-year, degree in psychology, sociology, criminal justice, or a related field and one year experience as a case manager working with vulnerable populations; or an Associate Degree and the equivalent of two cumulative years of full-time case management experience working with vulnerable populations; or a High School Diploma or GED and four cumulative years of full-time case management experience working with vulnerable populations. Experience working with high needs and high risk systems-involved adults from diverse backgrounds is required. Knowledge of San Francisco community-based service providers as well as familiarity with the Harm Reduction case management model is preferred.
Language Skills: Read, write, and verbally communicate effectively and professionally with other employees, clients, and outside agencies. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
Technical Skills: Strong computers skills required. Proficient in Microsoft Office suite products and Google applications.
Reasoning Ability: Ability to think independently, to exercise independent discretion, and to solve practical problems and deal with a variety of factual situations where no specific guidelines exist. Ability to interpret a variety of instructions furnished in written, oral, report or schedule form and to exercise good judgment in applying that information.
Other Skills & Abilities: Able to work with little or no supervision under pressure. Excellent organizational skills and attention to detail. Ability to get along with and work cooperatively with others.
Background Checks and/or Licensing Requirements: Criminal Background check by the SF Sheriff’s Department. Reference checks.
Equipment/Machinery: Operate equipment such as, but not limited to, personal computer, calculator, fax machine, copier, phone, security system, and door locks.
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